
FAQs
Do you offer discounts for bulk purchases?
Yes, we provide discounts for bulk orders. Please contact our sales team for a detailed pricing structure and to discuss your specific needs.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, bank transfers, and, for certain partners, purchase orders on terms.
What age groups do your books cater to?
Our publications cater to children from infancy to young adulthood, with age-appropriate content for each stage of development. We also offer books for ESL and EFL learners, as well as practice books for IELTs and TOEFL.
How do I become a wholesale partner?
To become a wholesale partner, please fill out our inquiry form on our website, and our team will get back to you to discuss the partnership process.
Can I customize books for special events or my organization?
Customizations are possible for bulk orders. Please reach out to our team to discuss your customization requirements.
What are your shipping options and delivery time?
We offer various shipping options, including standard and expedited delivery. Delivery times vary based on location and shipping method chosen.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and times will apply.
What is your return policy?
We accept returns within a specified period if books are in their original condition. Please refer to our return policy for detailed information.
How do I request a refund or a return?
Contact our customer service team with your order details, and they will guide you through the process.
How can I get in touch with customer support?
Customer support can be reached via email or through our website’s contact form. Our team is available to assist you during business hours.
How do you protect my personal information?
We take data privacy seriously and have measures in place to protect your personal information, including SSL encryption and compliance with data protection regulations.
Do you provide resources for educators?
We offer a range of resources for educators, including teaching guides, lesson plans, and activity sheets to complement our books and beyond.
How can I access educational materials?
Educational materials are available for download on our website or can be requested through our educational support team. Become a member to access all our resources.
Where can I leave feedback about your books?
We welcome feedback via our website, email, or directly through our customer service team.
I’m an author/illustrator. How can I submit my work to Creative Tales?
Creative Tales accepts submissions according to our guidelines. Please refer to our submission policy on our website or contact our editorial team for more information.

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